Intent Classification

WebReinvent helps you to know the intent of your customer and classifies their query successfully.

Take your customer support and sales management to the next level with your own, unique system.

Never lose track of your customer's query, obtain a precise and individual solution for each of the customers.

Scalability
Consistent criteria
Boost conversion rates in sales campaigns
Get analytics from sales campaigns
Creation to definition
Privacy and security

Intent Classification Using Bert

Intent Classification Using Spacy

Intent Classification & Entity Extraction

Intent Classification Using Machine Learning

Gain complete control over your processes, structure, and design your business's to-dos in a precise, modernized way.

4.4

228+ Google Reviews

1.1mLine of code

#1in Product Development

100%Client Satisfaction

WebReinvent creates a digitized platform to understand the customer and their needs.

Digitizing this branch of business is always on priority. We want your experience with customers and vice-versa must be very smooth and must address each of their queries. We focus on automation and seamless integration of our systems into your pre-existing business system.

Creating an effective and understandable system is our aim. We focus on two things, first understandability, and second correct response. We are here to present you with the best system which will not only be user-friendly but also will provide the best response to your customers/leads.

WebReinvent creates a digitized platform to understand the customer and their needs.

How does our service look like?

Automatically and promptly recognizing intents to purchase is crucial for sales and customer support because it enables companies to take prompt action and convert leads into paying customers. The faster teams can detect purchase intents and respond, the better their chances of closing a deal.

Scalability

The intent classifiers can pinpoint customers who have expressed interest and direct these specific queries to the sales teams. Machines work faster than humans, non-stop, and the accurate level is high, even if the workload increases, the accurate level is not compromised, they will never miss a potential sale!

Consistent criteria

Machines are consistent in the way they function, processing data using the same parameters and criteria for every single instance. The consistency in criteria assures that all the customer intents are interpreted under the same circumstances, employing the same standards, protocols, algorithms, etc. This hugely lessens errors and increases data precision.

Boost conversion rates in sales campaigns

As you extend a marketing campaign and begin accepting customer interactions, you can use intent classifiers to recognize potential customers that show a high intent of obtaining and contact them immediately. Thus, your conversion rates skyrocket.

Get analytics from sales campaigns

With clear intents recognized automatically in your sales and marketing campaigns, you could effortlessly generate reports based on factual data about conversion rates, interested buyers, upsell opportunities, and much more.

Creation to definition

First, the creation of intent is important and this is done by understanding the customer and business model. Post that classification of data is done, and then the tags are been defined.

Privacy and security

Since the system will be dealing with tons of data on daily basis, hence we create such a system that it protects it from breaching the data. The access can be customized and hence the access can be restricted to those people.

Why give priority to customer’s needs?

AI makes the customer experience more smooth and interactive.

Who are we?

Intent classification matters because accurately classifying customer intent up front leads to a much prompter and more friction-free experience for the customer (as well as any agents involved). The aim of intent classification is not only to just figure the need of customers but also to determine their sentiments and provide them first-class service.

We design such a system that it should read the query quickly and paraphrase it in real-time even if it has typos or poor grammar. Custom intent classification systems will fit seamlessly into your everyday business while pushing your performance to the edge.